The site is down
An error page, a blank screen, or a hosting account that's been suspended.
Website rescue
Website broken, hacked or abandoned? We'll get it working again
For small businesses whose site has gone down, been hacked, or been left behind by a web designer who stopped replying. We find out what's wrong, fix it, and put it back in your name.
- Free check first
- Fixed quote before any work
- Replies within 24 hours on working days
Sound familiar?
These are the problems we get asked to sort out most often.
It's been hacked
Spam links, strange redirects, or a Google warning telling people to stay away.
Your designer has vanished
No replies, and nobody else knows how the site was built or where it lives.
You're locked out
No logins for the site, the hosting or the domain, and no idea who has them.
The domain is at risk
It's in someone else's name, or about to expire with your email attached to it.
Forms stopped sending
Enquiries going nowhere, or something broke after an update and never came back.
It's painfully slow
Pages that take an age to load on a phone, so visitors give up before they see you.
Something else?
Tell us what's happening and we'll take a look.
Get a free checkHow it works
From broken to back in your hands
- 01
Tell us what's wrong
Send the web address and what's happening. Anything you know about logins and hosting helps.
- 02
Free check
We look at what's broken, who controls the domain and hosting, and what can be saved.
- 03
Fixed quote
You get a plain-English summary and a fixed price. Nothing starts until you say yes.
- 04
Fix and hand back
We get it working, test every form, and give you the logins so it's in your hands.
Fix, look after, or rebuild. We'll tell you straight
Fix it
Most rescues end here. The site gets repaired, cleaned up and secured, and keeps the look and content you already have.
Look after it
Once it's working, a care plan from £35/month keeps it hosted, backed up, updated and fixed, so it doesn't need rescuing again.
Rebuild it
If patching would cost more than starting again, we'll say so. A redesign keeps your domain, best pages and Google traffic.
See the care plans or website redesign.
When we're done
Your site, in your name
Many rescues start because one person held all the keys. We make sure that doesn't happen again, including with us.
- Logins for the website, hosting and domain, in your name
- A short note of what was wrong and what we did
- A backup of the working site
- Every contact form tested and sending to the right inbox
Website rescue questions
How much does a website rescue cost?
It depends on what's wrong, so the first check is free. You then get a fixed price before any work starts. If a rebuild would cost less than fixing the old site, we'll tell you.
My web designer has disappeared. Can you still help?
Usually, yes. First we find out who holds the domain and the hosting. If they're in the old designer's name, we'll help you get them transferred to you, which can take a little time depending on the provider.
I don't have any logins. Is that a problem?
It slows things down, but it's common. We'll work out where the domain is registered and where the site is hosted, then help you recover access through those providers.
Can you fix a hacked website?
In most cases. We clean out the hack, close the gap it came through, update the software and ask Google to remove any warning. If the site is too far gone, rebuilding from a clean copy can be safer.
Can you rescue a site built on WordPress, Wix or Shopify?
We can look at any of them. Sites on WordPress and Shopify can usually be repaired. Builders like Wix and Squarespace lock more away, so a fix there is often about getting your account back.
How quickly can you start?
We reply within 24 hours on working days with what we've found from a first look. How long the fix takes depends on the problem, and you'll know before you agree to anything.
Will I keep my domain and email?
That's the first thing we protect. Your domain should be in your name, and we plan any change so your email keeps working.
Tell us what's wrong with your site
Send the web address and a line about the problem. You'll hear back within 24 hours on working days.