Privacy Policy

What information we collect

When you use the contact form or quote form, we collect the information you choose to provide, such as your name, business name, email address, phone number, service type, and message or project details. If you email us directly, or send a message through the live chat, the information in that message is also processed so we can reply. We do not ask for sensitive personal information unless it is genuinely needed for your enquiry, and you should avoid sending unnecessary personal data.

How we use your information

We use this information to respond to your enquiry, recommend the right website package or scope, provide pricing or timeline guidance, and continue the conversation if you ask for follow-up information. We do not sell your personal information. We do not use your enquiry details for unrelated marketing campaigns, and we do not share your enquiry details with third parties for advertising purposes.

In practical terms, your details are only used to assess whether a project is a good fit, answer your questions, prepare a quote, or continue a conversation you have already started. The aim is to use the minimum information needed to provide a sensible response.

How your data is stored

Your information is sent to us via email and may be stored securely by our email or form provider formspree.io. Access is limited to what is needed to review and respond to enquiries. Reasonable steps are taken to use reputable providers and avoid unnecessary collection. No method of online storage or transmission is completely risk free, but we aim to keep data handling proportionate to the size and nature of this business.

Where third-party services are involved, they are used to support core business functions such as hosting forms, email delivery, live chat, and site analytics. Access to enquiry data is kept limited and the goal is to avoid collecting anything that is not genuinely needed.

Some of these providers may process or store personal data outside the UK. Where international transfers are involved, the aim is to use providers that offer recognised contractual or certification safeguards and publish clear data protection information.

Live chat

This website offers a live chat feature provided by Crisp, a third-party chat service. When the chat loads it may set cookies or use similar local storage to run the chat window, keep a conversation together as you move between pages, and recognise an ongoing conversation if you return. If you send a chat message, we collect the content of that message along with any details you choose to share, such as your name and email address, and basic technical information such as your browser type, approximate location, and the pages you viewed, so we can understand the context of your enquiry and reply.

When no one is available to chat live, Crisp shows a short form so you can leave a message. That message is emailed to us so we can reply, and any email reply you send may be threaded back into the same conversation. You do not have to use the live chat—you can always email us or use the contact form instead.

Chat messages are processed to answer your questions and continue the conversation, in the same way as an email or contact form enquiry. Crisp acts as a processor on our behalf and handles this data under its own privacy terms, and it may process or store data outside the UK. You can read more in the Crisp Privacy Policy.

Analytics and spam protection

This website uses Cloudflare Web Analytics to understand page views and performance, and may also use Google Analytics and Microsoft Clarity to measure site usage, page popularity, and how visitors move around the website. Cloudflare Web Analytics does not use cookies or local storage and does not fingerprint users. Google Analytics may set analytics cookies or process similar usage data when you accept analytics cookies through the cookie banner. This website may also use basic spam protection tools to reduce unwanted submissions and protect the contact forms from abuse.

We improve our products and advertising by using Microsoft Clarity to see how you use our website. Clarity captures behavioural metrics, heatmaps, and session replays that help us spot usability issues and improve the site. It is a Microsoft service, and the usage data it captures is shared with Microsoft, which may use it to provide and improve its own products, services, and advertising. By using our site while analytics cookies are enabled, you agree that we and Microsoft can collect and use this data. Clarity only loads after you accept analytics cookies through the cookie banner, and rejecting analytics cookies stops it from loading. You can read more in the Microsoft Privacy Statement.

If you accept advertising cookies, this website may load Meta Pixel. Meta Pixel is an advertising and measurement tool provided by Meta. It can record page views and lead events, such as when a quote or enquiry form is submitted successfully, and may share related browser, device, page, and interaction information with Meta. This helps measure whether adverts are leading to useful enquiries and may help improve or retarget advertising. Meta may use this information according to its own privacy terms. You can read more in the Meta Privacy Policy. Meta Pixel only loads after advertising cookies have been accepted through the cookie banner.

These tools help identify which pages are useful, where the site may need improvement, and whether forms are being targeted by automated abuse. Where consent is required, analytics tracking is only enabled after that consent has been given. These tools are not intended to track visitors in an invasive or personally targeted way.

How long we keep your data

We keep your information only as long as necessary to respond to your enquiry, keep a record of project discussions, or meet legitimate business, legal, or administrative needs. If an enquiry does not lead to work, the information should not be kept longer than necessary. If you become a client, some information may need to be retained for project records or accounting purposes.

The exact retention period can vary depending on whether a project goes ahead, whether there are accounting or legal obligations, and whether there is a legitimate need to retain earlier project correspondence for reference.

Your rights

Depending on your location and the circumstances, you may have the right to request access to the personal data held about you, ask for corrections, request deletion, or object to certain types of processing. If you want to make one of these requests, contact us using the email below and we will respond as reasonably and appropriately as possible.

Third-party links

This website may link to third-party websites, tools, or social profiles for convenience or reference. If you leave this website, those third parties operate under their own privacy practices and terms. You should review their policies separately if you intend to use their services.

Lawful basis and sensible handling

Personal data is generally processed because it is necessary to respond to an enquiry, take steps before entering into a contract, deliver a requested service, or manage legitimate business operations such as record keeping and site improvement. Where you consent to submit a form, you can also decide not to provide the information, although that may make it harder to respond properly.

The overall aim is to keep data handling proportionate, understandable, and limited to what is genuinely useful for website design enquiries and client work.

Where optional technologies are involved, such as analytics or live advertising cookies, the intention is to rely on your consent before those technologies are enabled.

Contact

If you have any questions about this privacy policy or your data, you can contact us at: