Terms of Service
Last updated: 30 September 2026
These terms explain how this website and services may be used. They are intended to set clear expectations for visitors, prospective clients, and anyone requesting a quote from Kwise Web. By using this website, you agree to use it lawfully and understand that specific project work is always subject to an agreed quote, scope, and written confirmation before delivery begins.
Website use
You may browse this website for general information about Kwise Web and the services offered. You must not misuse the site, attempt to interfere with its operation, submit misleading information through forms, or use its content in a way that breaches applicable law.
Quotes and services
Any quote or timeline is provided in good faith and confirmed before work begins. Quotes are based on the information available at the time. If project requirements change, additional pages are requested, or new functionality is added, the quote and timeline may need to be revised.
Pricing examples and package references shown on the site are there to guide visitors, not to create a binding offer for every project. Final pricing and deliverables are always tied to the written scope agreed for the specific client brief.
Services offered
Kwise Web offers digital services for small businesses and local service businesses. Services may be provided on their own or as part of a wider project scope, including:
- Website design, landing pages, and trade website builds
- Branding work such as logo design and visual identity support
- Local SEO, technical SEO, and SEO or web copywriting support
- Domain, hosting, email, and Google Business Profile setup support
- Website updates, maintenance, and ongoing support plans
The exact deliverables for any project depend on the agreed quote, written scope, and service package confirmed before work begins.
Project terms
Work starts once scope is agreed. Reasonable revisions are included as confirmed in your quote. Extra requests outside agreed scope may require a revised quote and timeline. Clients are responsible for providing accurate information, timely feedback, and any content or assets needed to complete the project unless the agreed service explicitly includes content support.
Delivery dates depend on prompt communication and timely client approvals. If content, assets, or decisions are delayed, project timelines may also move. This helps keep expectations realistic for both sides and avoids confusion once delivery is underway.
Payments
Payment terms are shared before work begins. The Looked After care plan is billed monthly and can be cancelled at any time, as set out below. Late payment may delay delivery, handover, support, or further updates until the account is brought up to date.
Where deposits, staged payments, or monthly care plans apply, those details are confirmed in writing before work starts so the commercial side of the project is clear before delivery begins.
Looked After care plan
Looked After is an optional monthly care plan for your website.
The £99 setup website offer includes this plan with a 12-month minimum term, so its own offer terms apply instead of the term and cancelling details below.
- Price
- £49 a monthBilled monthly.
- Term
- Month to monthNo minimum term.
- Cancelling
- Any timeThe plan ends at the end of your current billing period.
What's included
- Hosting, SSL, security and backups
- Fixes if something stops working, such as an important web form or core feature. Fixes are covered by the plan and do not use your monthly allowance.
- Up to 30 minutes of content changes each month, such as text updates, photos, prices, opening hours and minor design tweaks
- A staging copy to preview changes before they go live
- Support by email or WhatsApp, with replies within 24 hours on working days. During busy periods, replies may take longer.
- Unused time does not roll over to the next month.
- Work beyond the monthly allowance, and bigger layout or design changes, are quoted before we start.
Response and resolution targets
Everyday changes
Text updates, minor design tweaks or non-urgent questions.
- Reply
- Within 24 hours on working days
- Resolution target
- 3-5 business days
Something's broken
An important web form or core feature has stopped working.
- Reply
- Within 24 hours on working days
- Resolution target
- 2-3 business days
Fixes are covered by the plan and don't use your 30 minutes.
During busy periods, replies may take longer.
Resolution times are targets, not guarantees. Problems caused by third-party services may take longer, as explained under third-party services below.
Hosting, domains and leaving
- Hosting
- You don't have to host your website with Kwise Web. You can host it elsewhere if you prefer.
- Your domain
- Best registered in your own name. If you'd like, Kwise Web can register and manage it on your behalf for an additional fee, and it remains yours.
- If you leave
- You keep your website and domain. Kwise Web will hand over your site files and help transfer your domain once any outstanding invoices are paid.
Content and intellectual property
Website content, branding, and design materials on this site are owned by Kwise Web unless stated otherwise. Client-supplied logos, copy, images, and brand assets remain the property of the client or their respective owners. Once your project is paid for, you keep the finished website, including if you leave the Looked After plan. Any other ownership and usage rights for delivered work are confirmed in the project agreement or quote.
Third-party services
Projects may rely on third-party services such as hosting providers, domain registrars, analytics tools, fonts, plugins, or form services. Kwise Web is not responsible for outages, pricing changes, policy changes, or service interruptions caused by those third-party providers, although reasonable help can be offered to resolve issues where appropriate.
Where a client manages those third-party accounts directly, the client remains responsible for keeping access, billing, and account details up to date. Kwise Web can advise on setup and handover, but cannot control the policies or behaviour of external platforms.
Liability
Information on this site is provided as-is and may change over time. Kwise Web is not liable for indirect loss arising from use of this website. To the fullest extent permitted by law, liability for any claim connected to use of this site or a service is limited to the amount paid for the relevant service, where such a limit is legally enforceable.
Changes to these terms
These terms may be updated from time to time to reflect changes in services, working practices, or legal obligations. The latest version on this page applies to general website use, while client projects are also governed by the specific quote and scope agreed for that project.
Contact
For any questions about these terms, contact:
our contact form