£99 Setup Website Offer Terms

Who can apply

The offer is for UK service businesses that are already trading. Applying is free and doesn't commit you to anything.

It's for business customers only. By applying, you confirm you're acting for your business, not as a consumer, so consumer cancellation rights for personal purchases don't apply.

We review every application and decide which ones to accept, so meeting these criteria doesn't guarantee approval. We'll always let you know our decision, usually within 24 hours on working days.

What's included

• A clean one-page site (one scrolling homepage)
• Every word written for you
• Works properly on phones, with the SEO basics done
• Enquiry form and click-to-call
• Fast hosting, SSL, security and backups
• Up to 30 minutes of changes every month
• Fixes included if something stops working

Not included

• No online shop
• No booking system
• No payment portals
• No complicated stuff

Anything not listed, such as extra pages, logo design or ongoing SEO work, isn't part of the offer. We can quote for it separately.

Getting started and timescales

If you're approved, we'll email you a summary of the offer and a link to these terms. Work starts once you've confirmed by email that you're happy to go ahead and paid the setup fee. You then send us your details: the services you offer, the areas you cover, your logo and any photos you have. Rough notes are fine, because we write the words.

We aim to have your first draft ready within 3–5 working days of getting your details, and most sites go live within 7 days. You can ask for reasonable changes to the draft before it goes live. Timescales are targets, not guarantees: they depend on getting your details and feedback promptly.

If we're waiting on your details or feedback for more than 30 days, we may pause or cancel the build. You won't owe any monthly payments, because those only start when your site goes live. The setup fee covers work already done, so it isn't refunded in that case.

Payments

The setup fee is £99, paid once when you go ahead and before we start building. If we can't take your project on after you've paid it, we'll refund it in full.

Kwise Web isn't VAT registered, so no VAT is added to the setup fee or the monthly price.

The plan costs £49 a month, billed monthly in advance. Your first payment is taken on the day your site goes live, then on the same date each month. We'll confirm how payments are taken before your site goes live.

Your monthly price won't change during your minimum term. After that, we'll give you at least 30 days' notice by email before any price change, and you can cancel before it applies.

If a payment fails, we'll let you know. If it's still unpaid 14 days later, we may take your site offline until your account is up to date.

Minimum term and cancelling

The minimum term is 12 months, starting on the day your site goes live. It's how the rest of the build cost is covered: you pay a £99 setup fee rather than £399 upfront for a one-off build, and the rest is spread over your first year.

After the minimum term, the plan carries on month to month. You can cancel any time by email, and the plan ends at the end of your current billing period.

You can also cancel during the minimum term, but the monthly payments left in it are still due. Once they're paid, you can take your site with you, as set out under "Your website, content and domain" below.

Care and support

The offer includes our Looked After care plan for as long as you're on it. There's no separate Looked After fee: together with the setup fee, your £49 a month covers both the build and the care plan. It includes:

• Unused time does not roll over to the next month.
• Work beyond the monthly allowance, and bigger layout or design changes, are quoted before we start.

Response and resolution targets

Resolution times are targets, not guarantees. Problems caused by third-party services may take longer, as explained in our general Terms of Service.

Your website, content and domain

Your content

Logos, words, photos and anything else you give us stay yours.

Your domain

Best registered in your own name. If you don't have one, Kwise Web can register and manage it on your behalf for an additional fee, and it remains yours.

Hosting

Your site is hosted and looked after by Kwise Web while you are on the plan. That is part of what the monthly payment covers.

If you leave

Once your minimum term is paid in full, you keep your website and domain. Kwise Web will hand over your site files and help transfer your domain once any outstanding invoices are paid.

Upgrading

Need more pages, a shop or bookings? You can move to one of our bigger packages at any time. We'll quote the difference, and confirm in writing how it affects your monthly plan, before any work starts.

Changes to this offer

We may change or withdraw the offer for new applicants at any time. If you've already signed up, the terms you agreed to apply for your minimum term. After that, we'll email you about any changes at least 30 days before they apply.

Who you're dealing with

Kwise Web is run by a sole trader based in Chesterfield, Derbyshire. Not VAT registered, so no VAT is added to our prices.

Everything else

Anything not covered here, including liability and third-party services, is covered by our general Terms of Service.